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We endeavor to send all order out as quickly as reasonably possible recorded delivery signed for. We may in some exceptional circumstances have stock issues, We aim to resolve these as soon as reasonably possible. We will cancel an order that is delayed due to stock issues if requested by the customer as long as we receive the instruction BEFORE the item is shipped. We will also cancel an order if there is no stock currently for the item and we do not have a reasonable or reliable re-stock date, or if the item has been withdrawn or discontinued, we will endeavor to inform the customer as soon as we make this decision. A none delivery claims can ONLY be submitted after the royalmail cut off time for delivery for recorded items which is 15 days from date of post. We do not offer, guaranteed delivery times, day or date on any service and do not accept any loss or liability for orders delivered later than the customer expected, please bare this in mind BEFORE taking the day off work, waiting in all day or booking the car into the garage. We do however endeavor to get all parcels delivered as fast as circumstances allow us to do so. We deliver to the address provided by the customer when placing the eBay order (we may ask for address verification if customer pays using credit or debit card by phone, this is for card verification ONLY the order will still go to the address supplied when placing the eBay order), if this address is incorrect the customer is responsible the loss or delay additional delivery costs that may be incurred.